Welcome to Atlas Collectif's Online Exchanges & Returns Policy - because your happiness is our priority!
If you're not over the moon with your purchase, don't worry! You have a generous 14 days from the date of receipt to reach out to us at email@example.com. Just make sure the items are in their original, resealable condition. In your email, please provide your order number and the reason for the return. We're here to help!
What You Get
Once we receive your return, you have options: choose between an exchange or receive store credit. However, please note that the original postage and packaging costs won't be included in your store credit.
We Can't Accept
We want to give you the best, so we can't accept items that appear to have been worn, washed, or aren't in their original condition. Please take good care of your returns.
Here are some important guidelines for smooth returns:
Ensure your returned items are unworn, unwashed, unaltered, undamaged, and come with their original tags and packaging.
Return shipping costs are your responsibility, so choose a trusted service.
Protect your items with proper packaging to avoid any damage in transit.
We recommend using a traceable, insured service for peace of mind.
While we hope it doesn't happen, if there's any damage or loss during the return shipment, we can't be held responsible.
All returns are subject to a quality check. If your item(s) don't meet the conditions above, we might need to refuse your return or exchange.
Please note that items purchased during a sale, undergarments, socks, and grooming products are not eligible for exchanges or returns.
If you opt for an exchange, it can be done once per receipt.
Calculating Store Credit
Your store credit will be based on the item's purchase price, excluding the original postage and packaging costs. It's our way of making things right for you!
If you're returning items internationally or need a different size, you'll cover the return costs. We recommend using your local postal service or a courier. The delivery of your exchanged item(s) is also on you, and the cost will be the standard shipping fees for your region. Please note that any return custom charges are your responsibility too.
Defective Items or Wrong Deliveries
For items with defects or those delivered incorrectly, we've got you covered. Returns are on us! You can choose between an exchange (if available) or receive store credit based on the product's purchase price (excluding original postage and packaging costs).
We're here to make your shopping experience the best it can be. If you have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Atlas Collectif!