Exchanges & Returns Policy

Last updated: 24 October 2026

At Atlas Collectif, we want you to be satisfied with your purchase. If a product is not suitable, you may request a voluntary return or exchange in accordance with the conditions below. This policy operates alongside mandatory consumer rights that apply in your country.

1. Return & exchange period

For eligible voluntary returns and exchanges, contact contact@atlascollectif.com within 14 days of receiving your order. Include your order number, the product you wish to return, your reason for the request and photographs if an item is damaged, defective or incorrect. We will provide return instructions.

You do not need our prior approval to exercise a statutory cancellation right where applicable. A clear cancellation notice within the legal deadline is sufficient.

2. Product condition

For voluntary change-of-mind returns, products must be unworn, unwashed, unaltered and undamaged, except for reasonable inspection where permitted by law. Please retain original tags and accessories where reasonably possible and package items securely for return.

We may decline a discretionary return that does not meet these conditions. This does not affect your statutory rights for faulty or non-conforming goods. For statutory withdrawal, any permitted deduction for diminished value will be assessed according to applicable law.

3. Free returns & exchanges: UAE, Singapore & Malaysia

Customers in the United Arab Emirates, Singapore and Malaysia are eligible for free return shipping on approved returns and exchanges under our voluntary policy. Contact us before sending items so we can arrange the appropriate return procedure.

4. Returns from other countries

For voluntary change-of-mind returns from outside the UAE, Singapore and Malaysia, customers generally pay return shipping costs. We recommend a tracked and insured service. Shipping for an accepted replacement and customs charges may also apply, where permitted by law. Where an item is faulty, damaged, incorrect or non-conforming, applicable consumer law determines the remedy and responsibility for return costs.

5. Voluntary return exclusions

Our voluntary change-of-mind return programme generally excludes clearly designated sale or clearance items; undergarments and hygiene-sensitive products; used socks; grooming products that cannot be hygienically resold; and goods that have been used, washed, altered or damaged after delivery.

These exclusions do not remove statutory withdrawal, guarantee or refund rights. Discounted clothing is not automatically excluded from applicable EU or UK statutory cancellation rights.

6. Exchanges

Eligible products can be exchanged subject to availability. We generally permit one voluntary exchange per order. If the requested item is unavailable, customer support will explain alternatives and any difference in price before proceeding.

7. Refunds & store credit

For voluntary change-of-mind returns outside mandatory statutory rights, Atlas Collectif generally offers store credit equal to the eligible product purchase price. Original shipping charges are generally not included in voluntary store credit unless agreed otherwise.

Where applicable law entitles a customer to a monetary refund, we will provide the legally required refund, normally to the original payment method unless otherwise agreed or permitted by law. We will not require store credit instead of a monetary refund that the law requires. Eligible original delivery costs and other amounts will be reimbursed when legally required.

8. EU & UK statutory withdrawal

Where EU or UK distance-selling cancellation rules apply, eligible customers generally have 14 days after receiving goods to notify us that they wish to cancel, without providing a reason. They then generally have another 14 days to send the goods back. We will reimburse eligible sums within the applicable statutory deadlines, generally including standard outbound delivery charges for the cancelled order and excluding an upgraded delivery surcharge. We may withhold reimbursement until goods or evidence of their return is received where legally permitted.

For change-of-mind statutory cancellations, customers may pay direct return costs where disclosed and permitted. Legal exceptions may include qualifying personalised products or hygiene-sealed items unsealed after delivery. Ordinary sale-priced apparel is not excluded solely because it was discounted.

9. Defective, damaged or incorrect goods

Email contact@atlascollectif.com with your order number, a description of the problem and photographs where useful. Depending on circumstances and applicable law, remedies may include repair, replacement, price reduction or refund. Your statutory guarantees may last longer than our voluntary 14-day return window.

10. Return locations

UAE: Clarion Logistics LLC, Atlas Collectif Return Department, Opposite Labour City 3, Dubai Industrial City, Dubai, United Arab Emirates.

Malaysia: Atlas Collectif Returns Department, 3A 10, Block C, Phileo Damansara 1, Jalan 16/11, Pusat Perdagangan Phileo Damansara, 46350 Petaling Jaya, Selangor, Malaysia.

Please contact us before dispatching a return to confirm the correct facility and process.

11. Return shipping and loss

Keep proof of postage and tracking information. Responsibility for a lost or damaged return shipment depends on the applicable return arrangement and consumer law.

12. How to exercise a statutory withdrawal right

Where you have a legal right to cancel, email an unambiguous statement of withdrawal to contact@atlascollectif.com. For example: “I withdraw from my purchase of [product], ordered on [date] and received on [date], order number [number].” This example is optional; any clear withdrawal statement is sufficient.

13. Contact

For help with a return, exchange or refund, email contact@atlascollectif.com.