EXCHANGE & RETURNS

If you are not fully satisfied with your order, you may request a return or exchange within 14 days of receipt by emailing contact@atlascollectif.com. Please include your order number and reason for return in your request.

To qualify, all items must be in original, resealable condition: unworn, unwashed, unaltered, undamaged, and complete with tags and original packaging. Items that do not meet these requirements will not be accepted.

Free Returns & Exchanges: UAE, Singapore & Malaysia

Customers in the United Arab Emirates, Singapore, and Malaysia benefit from free exchanges and returns. Our operations team will facilitate the process for you. Just reach out to us at contact@atlascollectif.com and we will handle the rest.

International Returns & Size Exchanges

For all other international orders, the cost of return shipping is the customer’s responsibility. We recommend using your local postal service or a trusted courier with tracking and insurance.

Delivery of exchanged item(s) will also be charged at the standard regional shipping rates.

Any customs charges on returns must be covered by the customer.

Atlas Collectif will not be held responsible for loss or damage during return shipping.

Please ensure your return is well-packaged and meets all conditions outlined above.

Return Addresses

UAE: Dubai HQ

Clarion Logistics LLC
Atlas Collectif Return Department
Opposite Labour City 3
Dubai Industrial City
Dubai, United Arab Emirates

Malaysia: Kuala Lumpur HQ

Atlas Collectif Returns Department
3A 10, Block C, Phileo Damansara 1
Jalan 16/11, Pusat Perdagangan Phileo Damansara
46350 Petaling Jaya
Selangor, Malaysia

Terms & Guidelines

All returned items are subject to quality control. Atlas Collectif reserves the right to refuse returns that do not meet these standards.

Items purchased during sales, as well as undergarments, socks, and grooming products, are not eligible for returns or exchanges.

Exchanges can only be processed once per order and are subject to stock availability.

Store credit will be issued at the value paid, excluding original postage and packaging, and can be used on your next purchase at www.atlascollectif.com.

Defective or Incorrect Items

If you receive a defective product or the wrong item, you are eligible for a free return. You may request an exchange, subject to stock availability, or store credit equal to the amount paid, excluding original postage.