Refund policy

How to Request a Return or Exchange

If you are not satisfied with your order, you may request a return or exchange within 14 days of receipt by emailing contact@atlascollectif.com. Please include:

  • Your order number

  • The reason for your return or exchange

Items must be returned in original resealable condition: unworn, unwashed, unaltered, undamaged, and complete with tags and packaging.

Free Returns & Exchanges – UAE, Singapore & Malaysia

Customers in the United Arab Emirates, Singapore, and Malaysia enjoy free exchanges and returns. Our operations team will facilitate the process for you — simply reach out to contact@atlascollectif.com.

International Returns & Size Exchanges

For customers outside UAE, Singapore, and Malaysia:

  • Return shipping costs are the responsibility of the customer.

  • We recommend using a tracked and insured courier service.

  • Delivery of exchanged item(s) back to you will also be charged at standard regional shipping rates.

  • Any customs charges incurred on returns must be covered by the customer.

Atlas Collectif will not be responsible for any damage or loss during return shipping.

Return Addresses

UAE HQ (Dubai):
Atlas Collectif – Returns Department
Unit 4, First Floor
Warehouse Building, Plot 532-9001
Dubai Investment Park 1, Dubai, UAE

Asia HQ (Malaysia):
Atlas Collectif – Returns Department
3A 10, Block C, Phileo Damansara 1
Jalan 16/11, Pusat Perdagangan Phileo Damansara
46350 Petaling Jaya, Selangor, Malaysia

Terms & Guidelines

  • All returned items are subject to quality control. Items not meeting the conditions above may be refused.

  • Items bought during sale periods, or undergarments, socks, and grooming products are not eligible for return/exchange.

  • Exchanges are allowed once per order and are subject to stock availability.

  • Refunds are issued as store credit only, based on the value paid (excluding original postage/packaging).

  • Store credit can be used for your next purchase at www.atlascollectif.com.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • You are eligible for a free return.

  • You may choose an exchange (subject to availability) or store credit for the value paid (excluding original postage).